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All watches on this site are guaranteed for TWO year from the date of purchase under the following conditions.

The warranty only covers manufacturing or material defects on the watch except the following cases:

  1. Damages or failure of the watch after the terms of warranty.
  2. Damages, or failure caused by improper use or carelessness.
  3. Damages or failure caused by unauthorized repair.
  4. Damages to crystal, crown, strap or buckle.
  5. Ageing of the watch such as change of the color on watchband and the peeling of plating.
  6. Battery for quartz watches.

Please keep your confirmation email or warranty card to certificate as a purchase proof and send us email with your personal information and description of the issue at hand.

It depends on where you are located. Asia countries are 2-5 working days, Non-asia countries are 1-2 weeks. All orders are shipped within 24 hours.
Yes, in your shipping mail there is a tracking link where you will be redirected to the shipping company's page.

Local charges (customs duty, sales taxes, handling fees) may be added to your order, depending on the region and local custom duties. These charges are at the customer's expense. You can calculate the expenses here: www.dutycalculator.com.

These countries are duty-free: Hong Kong, China, Macao, Taiwan, Singapore, South Korea, Malaysia, Japan, Indonesia, United States, Australia, New Zealand, United Arab Emirates. Email us if you want to know if your countries are tax-free or not.
All the products are individual and with a little care you can maintain the beauty and lustre of your piece. We recommend avoiding water, chemicals, abrasives and oils. You can apply a leather protectant to protect against liquids and dirt. Ensure that the crown is always in the fully closed position, especially after setting the time or date. This prevents liquids and dust from entering the case. Simply rub with a clean, soft, dry cloth, or cotton for any tarnishing on the case.
General Information:
For general inquiries, please email:
service@mavenwatches.com

Sales Information:
If you are a distributor, agent or retailer
interested in working with us, please email:
sales@mavenwatches.com

Service:
If you'd like to make a warranty claim,
please email: service@mavenwatches.com