Where do we ship?
We ship most of the countries for free. Please allow 1-3 days for us to process your order.
How much does shipping cost?
We cover the shipping -- it's free for you.
Do I have to pay duties and taxes?
We only cover duties and taxes for shipments to some countries listed in below. You will not have to pay additional fees beyond the product price. If your countries are not in the list below, you maybe responsible to pay duty and tax fees to government when picking up your order. You can also send us email to ask if if your countries are in the list or not.
- North America: United States
- Europe: United Kingdom, Ireland, France, Germany, Sweden, Denmark, Finland, Iceland, Belgium, Netherlands, Spain
- Oceania: Australia, New Zealand
- Asia: Hong Kong, Macao, Taiwan, Singapore, Japan, South Korea, China, Malaysia, Russia
- Middle East: United Arab Emirates
For other countries, please check your local regulations as these charges are at the customers own expense. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.
How long will delivery take?
Delivery usually takes 1-2 weeks for standard shipping. We ship the majority of our orders from warehouse in Hong Kong.
What is your return policy?
We want every Mavener satisfies their order. If you're not happy for any reason, you may return any full-price items within 14 days of receipt, provided that the items are unused and in original condition. Unfortunately, we are not able to offer returns on pre-ordered or discounted items, except we've made a mistake.
What's the returns process?
Return parcels must be sent to Hong Kong. A flat rate of $20 will be deducted from your refund per item to cover return shipping, handling and restocking. The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us.
How do I arrange a return?
Please email firstname.lastname@example.org
How do I exchange an item?
We can only accept the exchange if the item you are returning is unused and in new condition. You will be responsible for the returning cost. For additional questions, email us at email@example.com and we’ll help you out.